Customer care

Here you will find answers to your questions about shopping at our online store, your order, payments, shipping and more. Simply select from the categories below for your complete information.

HOW TO MAKE A PURCHASE.

Shopping on the LANCIO Online Store is easy. Once you have found an item, select your size and color and use the 'ADD TO SHOPPING BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (sizes and quantities), remove them in case you’ve changed your mind. Click on 'Checkout' to complete your order.

BILLING AND SHIPPING.

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

ORDER CONFIRMATION.

Once the checkout has been completed, on 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

CHANGING OR CANCELLING AN ORDER.

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give our Customer Service written notice within 14 days of receiving your items to support@lancioshoes.com

Either login your account, “my orders”, modify the order and ask for the return.

On receipt of your notice of contract cancellation, our Customer Service team will email you a Return Authorization Number (RAN). Will follow the instructions for the return.